Email questions

Who would of thought 15years ago, that in today's society there would be a better, easier, quicker way of communicating?
No more need for handwritten letters, bills sent in the post, or anything like that. Email has certainly swept our planet, and is one of the greatest achievements man has ever organised and created. Email is the thing, it's just a sensational idea.


1. What information about a user's email, the origin of a message, and the path it took, can you glean from an email message?
From an email message you can find out the user’s username and their domain. You can also find out who they sent the message to, if it was just you or more than one recipient. This if it is sent using To: and CC: If it is sent using BCC: the recipient is silent and does not appear in the list.

2. In what cases would you find it useful to use the 'cc', 'bcc' and 'reply all functions of email?
The CC is useful if you wish for someone to find out and know about the correspondence you are having with a certain party. An example is if I was to send an email to one of our suppliers ordering 3 laptops, I would copy my boss in on the email so he was aware of what was happening. I would copy him in using CC.
The BCC is useful for when you wish to copy someone in on the email but do not want the other party to know they have been copied. This is handy when you may be sending a letter that someone has asked you to send on their behalf, you would BCC that person in so they know the letter has been sent and can read it, but the other person doesn’t need to know that the other party was aware of the email.

3. In what ways can you ensure that an attachment you send will be easily opened by the receiver?
Ensure that the user you are sending the attachment to, has access to the program required to open the attachment. At work we found that this was an issue with Office 2007 and Office 2003 as Microsoft Office 2003 was not compatible to open Microsoft Office 2007 documents. We were lucky and could fix this by installing compatibility converters to the machines.
However it is important to check that the file you are sending can be opened by the intended recipient. MAC Users must make sure that the file saved is in a compatible format for PC users.

4. What sorts of filters or rules do you have set up, and for what purpose?
At work I have certain rules set up to redirect emails to folders so they are not stored in the Inbox. These rules automatically place emails that have been sent to either Everyone, Bairnsdale and Mentone into their respective folders. This helps as it doesn’t clutter my inbox. I also have a rule that all email’s sent from helpdesk@patties.com.au to a folder called HelpDesk tickets.

5. How have you organised the folder structure of your email and why?My email folder structure isn’t very organised. I have folders for individual topics that may come up. I have a folder for Group Emails, that contain Everyone Bairnsdale and Mentone, and I have folders for HelpDesk tickets, and folders for individual projects I have been working on – this is so it is easy to find the email for information. I have a folder for IPFX and VOIP which was a project I was working on.